Are you looking to explore a career within customer care in the Construction Sector? Then look no further. We’ve got just the opportunity for you as a Trainee Resident Liaison Officer.

Designed with one of our employer partners, this course will be delivered by ourselves at RE:GEN Academy to provide you with hands-on experience and on the job training so you can put your skills straight to the test. With an end result of gaining all relevant knowledge and training to be with the chance of progressing into a specialist role.

This is a unique model that has been designed with our employers, to educate and attract vibrant talent into the sector. You will gain knowledge and qualifications in the construction and build environment. You will also be working towards gaining other
certifications that are mandatory for the construction sector.

Daily responsibilities:

As our business goes from strength to strength, we’re on the lookout for individuals to join our Customer Experience team where you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. Duties include:

• Coordinating all activities that relate to the customers journey, from introduction through to the completion of works.
• Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation.
• Support the site manager in all activities affecting the customer experience.
• Investigate and resolve complaints within agreed timescales.
• Resolve problems of access or other social issues.
• Identify community initiatives to fulfil social value commitments.
• Asset in developing continuous improvement opportunities links to all activities affecting the customer journey.

Requirements:

• Excellent communication skills, both written and oral.
• Ability to work in a fast-paced environment.
• Good initiative and logical thinking.
• Confident and organised.
• Computer literate.
• Team player.

Benefits:

• Competitive salary and benefits.
• Free private gym usage at
  RE:GEN House.
• Pension Scheme.
• Bespoke development plan.

Salary:

• £11.44Ph+ (depending on
  experience)

The ideal candidate must be positive and respectful as this can be a customer-facing role. We are recruiting for this job role throughout the whole of the month however if you would like to contact us right away please apply below